Atendo: assistance for passengers with reduced mobility
Atendo is Renfe’s free passenger assistance service for those with reduced mobility or other disability. The service at Madrid Atocha includes guidance, information and help with access around the station. Atendo staff can also assist passengers with getting on and off trains. And the service is available at all times of the station being open.
How to get help
A request for help can be made at the time of booking train tickets. If you’re not doing that in person at a ticket desk, you can call the helpline (phone number below). The station has also has two Atendo desks, which are staffed during the station’s opening hours. You can see a more detailed guide to the service by visiting: Renfe Atendo Guide (English).
Here’s the helpline number and locations in Madrid Atocha:
- Phone: (+34) 91 214 05 05
- Ground floor: there is a desk behind the escalators, close to the Metro entrance (and the Rodilla kiosk)
- Second floor: there is a desk close to the exit/entrance doors
For more information, visit: renfe.com.
Madrid Atocha has accessible toilets close to the main toilets on the ground floor and first floor.